Frequently Asked Questions
Everything you need to know about your Pom Pom London experience.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. We also offer an Express Delivery option at checkout for those who need their new accessories sooner.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please ensure all tags and protective films are still attached to be eligible for a full refund.
Are your bags made of genuine leather?
Yes, our signature handbags are crafted from high-quality, 100% genuine leather, designed to be both durable and stylish for everyday use.
Can I purchase additional bag straps separately?
Absolutely! One of our favorite features is customisation. You can browse our wide range of patterned and plain interchangeable straps to give your bag a fresh look.
Do you ship internationally?
Yes, Pom Pom London ships worldwide. International delivery times vary by location, typically ranging from 5-10 business days depending on the destination country.
How should I care for my leather bag?
To keep your bag looking its best, we recommend using a leather protector spray before your first use and cleaning it with a soft, damp cloth if it becomes soiled.