Returns & Exchanges
At Pom Pom London, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange your items within 30 days of receipt provided they are in their original, unused condition.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and any protective dust bags are included.
Label and Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized collection point.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing